The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Culinary Delights
“The food at the Beloved was a highlight of our stay, particularly the tapas and Italian restaurant, which served the best pizza I have ever tasted.” view full review
Relaxing Retreat
“I had an very nice spa massage that left me feeling rejuvenated and relaxed, truly a great way to unwind.” view full review
Accessible Spaces
“The pathways through the jungle were well-maintained, providing easy access for everyone to enjoy the natural surroundings.” view full review
Super Comfortable Beds
“The beds and pillows were so comfortable, making it easy to enjoy a restful night’s sleep after a long day at the beach.” view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Adults only
Luggage storage
Private beach
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Diving
Snorkelling
Table tennis
Yoga class
Aerobics
Guest Parking
Dryer
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Outdoor dining area
Dinner
Business
Meeting/ Banquet facilities
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Entertainment
Garden area
Spa & wellness centre
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Facial
Treatment room
Beauty treatment
Full body massage
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Dryer
Media
Flat-screen TV
Show more
Location
Carr Cancun Chetumal Km 264 5, Xpu-Ha, Mx,
Xpu Ha,
Mexico,
77790,
Quintana Roo
Map view
Carr Cancun Chetumal Km 264 5, Xpu-Ha, Mx,
Xpu Ha,
Mexico,
77790,
Quintana Roo
City landmarks
Lake
Cenote Azul
910 m
Cenote snorkeling
910 m
Carretera Tulum-Playa del Carmen
Jardin Del Eden Cenote
910 m
Nature reserve
Kantun Chi
910 m
Federal Highway Chetumal _ Puerto Juarez Km. 266.3 At Barcelo Maya Beach
Dolphinaris Barcelo
2.0
km
Quintana Roo
Cenote, Garden of Eden
1.6
km
Blue Cenote
1.4
km
Quintana Roo
Cenote Eden
1.5
km
Quintana Roo
Cenote Abierto
1.6
km
Cenote Ponderosa
1.5
km
Cenote Minotauro
1.6
km
Hwy 307 Km 269
Cenote Cristalino
1.7
km
Carretera Federal 307
Chikin Ha
2.4
km
Cenote TajMa Ha
1.9
km
Carretera
BioParque Lu'um Balam
2.0
km
Ruin
Adoratorio
3.1
km
Beach
Caleta Chac-hal-al
3.1
km
Puerto Aventuras
Cenote Media Luna
3.2
km
Bahia Principe Residential Complex
TAO Wellness Center
4.2
km
Carretera Cancun-Tulum Km 307 Av. Tajma Ha 3 Km Interior Frente Xibalba-Kiuik y Bel Air Riviera Maya
Eco-Park Santuario De Los Guerreros
3.9
km
Event hall
Playa Saasil Kantenah
3.9
km
Playa Kantenah
4.0
km
Zoo
Dolphin Discovery Riviera Maya
4.2
km
Quintana Roo
Cenote Chac-Mool
4.1
km
Marina
Marina Puerto Aventuras Office
4.3
km
Museum
Underwater Museum C.e.d.a.m
4.1
km
Nearby
Beach
Xpu-Ha Beach
500 m
Night club
Rauxa Show
350 m
Av. Cenote Minotauro
Xotik-Ha
360 m
Restaurants
BLoved Lounge & Restaurant
450 m
Carretera Federal Cancun - Chetumal Km. 264.5 Xpu-Ha
La Playa Xpu-ha Beach Club
790 m
Km 265 Carretera Federal 307
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
7.4
Location
8.4
Service
8.6
Dining
7.4
Guest reviews
8.0/10
based on 5 reviews
4.5/5
based on 10813 reviews
8.7
8.7/10 based on 438 reviews
#1 of 5 hotels in Xpu-Ha based on Tripadvisor
Jerry
United States,
April
2024
7.8/10
The hotel offers a decent stay with some room for improvement. The rooms, while functional, could use a few upgrades like more hooks in the bathroom and repair of cracked tiles. On the plus side, the location provides easy access to various attractions and beautiful views of the beach.
Rooms
7.0
The room had essential amenities like a safe, closet, and cubby holes, though not the most luxurious. Could use some improvements like more hooks and repairs in the bathroom.
Service
9.0
The service was excellent, with staff being warm, friendly, and always ready to assist. They even helped with arranging rides and made us feel welcome throughout our stay.
Location
8.0
The location is very convenient, close to key sites worth visiting. It offers a mix of relaxation and proximity to popular areas like Tulum and Playa del Carmen.
Dining
7.0
The dining experience was decent overall, with good variety for lunch and dinner. However, there were some areas that could be improved for a more satisfying dining experience.
Facilities
8.0
The hotel facilities were satisfactory, providing the basic amenities needed for a comfortable stay.
Jane
United States,
March
2024
7.6/10
My stay at the hotel was an overall pleasant experience. The rooms, while not the most luxurious, were perfectly adequate and immaculately kept, with spacious balconies overlooking a beautiful rainforest environment. The service was friendly and helpful, but there were some lapses in room servicing. The location, integrated within the lush nature with a pool and beach, was a highlight, though it could get busy. The dining options were enjoyable but could be improved in terms of availability. The facilities were well-maintained with some limitations.
Rooms
7.0
The rooms were perfectly adequate, albeit dark, and did the job. They were spacious and well-kept with nice balconies.
Service
8.0
The service was friendly and helpful, but there were issues with room servicing.
Location
8.0
The hotel's location was great, nested amidst lush nature with a fantastic pool and beach, though it could be bustling at times.
Dining
7.0
The dining experience was enjoyable, though some dishes were not available towards the end of serving hours.
Facilities
8.0
The facilities were well-maintained, offering a good overall experience.
Matt
United Kingdom,
March
2024
8.2/10
My stay at the hotel was truly a mix of positives and negatives. The rooms, although slightly musty due to the high humidity, were comfortable overall and equipped with essential amenities. The location, nestled in the jungle, offered a unique setting but required a bit of walking. The service was exceptional, especially from staff members like Enrique at the Italian restaurant and Christian at the front desk. The dining experience stood out with a fantastic buffet, though a la carte options seemed limited. Despite some cleaning issues, the beach location was stunning with clear waters perfect for swimming.
Rooms
8.0
The rooms, although a little musty, were very suitable and provided necessary amenities.
Service
9.0
The staff, including Enrique, Christian, Escuardo, and Gabrel, went above and beyond to ensure a fantastic experience.
Location
8.0
The hotel's location in the jungle offered a unique experience with beautiful beach access, though some cleaning was needed.
Dining
8.0
The dining experience was superb, especially the diverse buffet options, though a la carte choices were limited.
Facilities
8.0
The facilities provided everything needed for a comfortable stay.
Sydney
United Kingdom,
August
2023
8.0/10
The hotel is nestled in a stunning jungle setting, providing a real nature experience. The rooms lack drawer space, and the furniture layout is impractical. The staff is attentive and offer various services, but some delays were experienced in room service. The location is perfect for exploring nearby activities, but not recommended for high-end luxury seekers. The facilities are modern and well-maintained, offering a convenient stay.
Rooms
7.0
The room lacked dresser space and had outdated furniture, which was not very functional.
Service
8.0
The staff were attentive and offered a range of services, though some delays in room service were encountered.
Location
9.0
The surroundings were stunning, offering a true jungle experience with paved paths and wildlife sightings.
Dining
7.0
Facilities
9.0
The facilities were modern and well-maintained, providing a convenient stay for guests.
Brian
United States,
July
2023
8.6/10
The hotel rooms were spacious and clean, but lacked dressers for drawer space, instead featuring a 1950's wicker couch and coffee table taking up unnecessary space. The cleanliness was commendable, with a good room size provided for us, but a bit late check-in at 4:00 pm.
Rooms
8.0
The rooms were super clean and a good size for us.
Service
9.0
The service at the hotel went above and beyond in making sure guests feel welcome and taken care of. The staff were great, very helpful, and entertaining, especially the morning crew. They even took drink requests at the beach!
Location
9.0
The hotel is located in a jungle setting with beautiful surroundings, offering plenty of chairs for relaxation. It's a good balance between relaxation and fun, with entertaining activities during the day and evenings. Additionally, being right on the beach provides easy access to fresh juices and smoothies, with proximity to the restaurant B-Loved.
Dining
8.0
The dining experience was wonderful, with a wide variety of delicious options for every meal. However, the buffet for breakfast might not suit everyone's taste, favoring the snack bar or a la carte meals instead.
Facilities
The hotel amenities are well-maintained and offer a pleasant stay experience.
Best Western White House Hotel
Best Western Homestead Court Hotel
Derwent Manor Boutique Hotel
Green Nature Diamond
Bowburn Hall Hotel
Housel Bay Hotel
The Bowman By Greene King Inns
Dusit Thani Krabi Beach Resort - Sha Extra Plus
Ocean Coral & Turquesa All Inclusive (Adults Only)
Four Seasons Hotel Hampshire
Yas Island Rotana Abu Dhabi
Jupiter Algarve Hotel